Terms & Conditions + Refund & Return Policy – Asolei Asol Shop

Effective Date: 13-8-2025
Website: www.asoleiasol.com
Email: asoleiasol81@gmail.com

A. Terms & Conditions

1. Acceptance of Terms
By accessing or purchasing from Asolei Asol, you agree to these Terms & Conditions. If you do not agree, please refrain from using our website.

2. Products & Pricing

  • We make every effort to ensure product descriptions and prices are accurate.

  • Prices may change without prior notice.

  • Product colors may vary slightly due to photography and display settings.

3. Orders & Payments

  • Orders are confirmed after payment is received (unless Cash on Delivery is offered).

  • We reserve the right to cancel orders if payment is not completed or in case of suspected fraudulent activity.

4. Shipping & Delivery

  • Delivery times vary depending on location and courier service.

  • We are not responsible for delays caused by third-party couriers.

5. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.


B. Refund & Return Policy

1. Eligibility for Returns
You may request a return or exchange if:

  • You receive a defective or damaged product.

  • You receive the wrong product.

2. Timeframe

  • Requests must be made within 3 days of receiving the product.

3. Conditions

  • The product must be unused, in its original packaging, and in the same condition as received.

  • Proof of purchase is required.

4. Non-Returnable Items

  • Digital products or downloads.

  • Items marked as “Final Sale.”

5. Refund Process

  • Refunds will be processed via the original payment method within 7–10 business days after the returned product is received and inspected.

  • For Cash on Delivery orders, refunds may be issued via bank transfer or mobile payment service.

6. Return Shipping

  • If the return is due to our fault (wrong or damaged product), we will cover the shipping cost.

  • For other reasons, the buyer is responsible for return shipping costs.